Support

Email support@stagecomms.com. We usually reply within two business days. Tell us which device you're on and what you tried.

Joining a space

Open the invite link and type your name. Crew don't need an account or a download. If the StageComms app is installed, the link opens in it.

I can't hear anyone

Open the Mixer and check that the channel is switched on and its volume is up. Check your device volume and which headphones it's connected to. If it's still silent, leave and join again.

Audio is delayed

Audio travels through the cloud, so the path matters. A VPN can send it through another country: turn the VPN off, or exclude StageComms from it. Bluetooth headphones add about a fifth of a second; wired headphones are the fastest. Busy Wi-Fi adds delay too, so try cellular if the venue network is crowded.

My microphone doesn't work

On iPhone, go to Settings, then StageComms, and turn on Microphone. In a browser, allow the microphone for stagecomms.com in the site settings, then reload the page.

"Space is full"

The space owner's plan sets how many people can be on comms at once. New people can join when someone leaves. People already connected are never cut off, and the space owner can always get in.

Deleting your account

Go to Home, then your name, then Delete account, in the app or on the web. It permanently removes your account and every space you own. You can also email us to ask.

Billing

For questions about a plan or a payment, email us.

Privacy and terms

Read the Privacy Policy and the Terms of Service.

StageComms is operated by Oak Leaf Communications.